CUSTOMER SUPPORT ANALYST
Construction Division
Jonas Software
Richmond Hill, Ontario
THE COMPANY
Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.
Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.
Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software For Life and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.
POSITION
Due to exceptional growth and planned further expansion, we are continually seeking experienced Customer Support Analysts to complement our Construction Software Support Team. As our company grows we are continually promoting our existing personnel thus creating openings for future hires.
JOB RESPONSIBILITIES
Reporting to the Support Manager, Construction, the core responsibilities of the position are to:
- Troubleshoot Client Issues in a timely manner
- Serve as primary Support liaison between Clients and Jonas
- Keep Clients informed of progression with issues and provide follow up as necessary
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Assist with testing of the Construction product
JOB QUALIFICATIONS
- Accounting degree and/or experience
- Experience in accounting based applications preferably in Construction, Service and/or related industries a definite asset
- Customer service experience preferably in the software industry an asset
- Proven ability to meet deadlines
- Proven ability to problem solve and teach others
- Excellent organizational, time management and customer service skills
- Excellent command of the English language (spoken and written)
IS THIS YOU?
To apply for this position, submit a resume to Human Resources at:
Or send fax to (905) 763-8324
“An Equal Opportunity Employer”