Gary Jonas Computing Ltd was established in 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Club, Food Service, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, and Radiology/Laboratory Information Systems industries. Within these nine vertical markets, Jonas boasts 32 distinct brands, all of which are respected and longstanding leaders within their own domain. For more information on Jonas please visit our website at www.jonassoftware.com.
Jonas is a member of the Constellation Software Inc. (“CSI”) family of companies. CSI’s companies are leading developers of technology solutions for vertical markets worldwide. CSI was a winner of the prestigious “Canada’s 50 Best Managed Companies” and in 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU).
Jonas Software is the valued technology partner of over 20,000 customers worldwide in more than 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Africa, Australia and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.
THE POSITION
Due to exceptional growth and planned further expansion, we are seeking an experienced Customer Support Analyst to complement our Club Software Support Team.
RESPONSIBILITIES
Reporting to the Director of Client Services, the core responsibilities of the position are to:
- Troubleshoot Client Issues in a timely manner
- Serve as primary Support liaison between Clients and Jonas
- Keep Clients informed of progression with issues and provide follow up as necessary
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Assist with testing of the Club product
QUALIFICATIONS
- Accounting Degree and/or experience
- Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
- Customer service experience preferably in the software industry
- Proven ability to meet deadlines
- Proven ability to problem solve and teach others
- Outstanding communication skills (oral and written)
- Able to manage multiple priorities
IS THIS YOU?
To apply for this position, submit a resume to Human Resources at:
jobs@gjonas.com
Or send fax to (905) 763-8324
“An Equal Opportunity Employer”