Customer Support Analyst Club Division
Richmond Hill, Ontario
Jonas Profile:
Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.
Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.
CENTAMAN Systems, the most recent member to join Jonas Software, is a leading provider of enterprise software to the Attractions and Leisure verticals. Headquartered in Sydney Australia, CENTAMAN provides modules such as ticketing, POS, membership and on-line reservations to clients in these exciting verticals. CENTAMAN has a dynamic and empowering workplace, comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment.
Opportunity:
Due to exceptional growth and planned further expansion, we are continually seeking experienced Customer Support Analysts to complement our Club Software Support Team. As our company grows we continually promoting our existing personnel thus creating openings for future hires.
Reporting to the Client Services Manager, the core responsibilities of the position are to:
•Troubleshoot Client Issues in a timely manner•Serve as primary Support liaison between Clients and Jonas
•Keep Clients informed of progression with issues and provide follow up as necessary
•Collaborate with other departments or offices as necessary to expedite resolutions•Promote and maintain a high quality, professional, service-oriented company image among clients
•Assist with testing of the Club product Qualifications
•Accounting Degree and/or experience
•Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries•Customer service experience preferably in the software industry
•Proven ability to meet deadlines
•Proven ability to problem solve and teach others
•Outstanding communication skills (oral and written)•Able to manage multiple priorities
To apply:
If this opportunity interests you, please email your resume to
jobs@gjonas.com or fax it to (905) 763-8324.