THE COMPANY
Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas is now recognized as an award-winning, premier provider of integrated systems for the private and semi-private Golf Club and Construction & Service Billing Industries in North America.
Gary Jonas Computing is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America and Europe. CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.
POSITION
Due to recent growth we are seeking an ambitious Commerce graduate who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career with our company.
JOB RESPONSIBILITIES
Reporting to the Support Manager, Construction, the core responsibilities of the position are to:
- Troubleshoot Client Issues in a timely manner
- Serve as primary Support liaison between Clients and Jonas
- Keep Clients informed of progression with issues and provide follow up as necessary
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Assist with testing of the Construction product
JOB QUALIFICATIONS
- Accounting degree and/or experience
- Experience in accounting based applications preferably in Construction, Service and/or related industries a definite asset
- Customer service experience preferably in the software industry an asset
- Proven ability to meet deadlines
- Proven ability to problem solve and teach others
- Excellent organizational, time management and customer service skills
- Excellent command of the English language (spoken and written)